Name: Jörg Rückels
Position: Group store manager
Employed since: January 1986
Mr. Rückels, would you please introduce yourself?
My name is Jörg Rückels. I’ve been working at NORDSEE for 25 years now. At the moment I’m the store manager in Bonn and I’m responsible for the Bonn store group, which is made up of 4 stores.
The best thing about my work is delighting our guests and employees with NORDSEE each and every day.
What brought you to NORDSEE?
During my training as a chef I realised that instead of only being in the kitchen I much preferred to have direct contact with guests. After successfully completing my training I applied to NORDSEE and began as store manager in Düsseldorf. Over the years I have worked in Hürth and Siegburg.
I have been responsible for all 4 stores in the Bonn area since 2006.
Describe a typical day for a store manager.
I appreciate my work as store manager because there is no typical day. Naturally there are tasks which belong to my daily routine or at least have to be done regularly, such as merchandising and ordering, managing incoming goods, quality control, cash accounts and work schedules. But something new can develop every day.
I lead a team of 70 employees which means that there are new challenges, big or small, to be met daily.
I particularly enjoy planning store or regional events and promotions and providing support during their implementation phase.
What´s more every appropriately qualified NORDSEE employee has the chance to participate in working groups or projects e.g. in the product development or product innovation area.
What has been your personal highlight since starting at NORDSEE?
My personal highlight at NORDSEE was the opening of our first stores in Dubai. I was there for 3 weeks with a colleague and supported the store team in the opening phase by training and assisting in the structuring and organisation of work processes.
It was an unforgettable and wonderful experience to be there at that time and see how our NORDSEE concept can also be established in other cultures.
What are the tasks of a store manager?
The NORDSEE store manager is a business within a business.
It is the responsibility of the store manager to organise the store procedures optimally and to recognise and use sales potential thereby reaching the turnover and profit goals of the company.
The store manager is always an example to his/her employees and, to external business partners, a representative of NORDSEE.
What skills are required to be a store manager?
As store manager I need to be able to organise myself and my area of responsibility. This requires a high dose of self-discipline.
I need comprehensive business knowledge, must be able to handle criticism and have a healthy amount of ambition.
Being responsible for several stores also means I must be able to delegate.
What would you say to anyone interested in working for NORDSEE?
Come to NORDSEE if you love fish, enjoy working with people, take responsibility for your actions and seek a challenge!